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# Syncing Etsy orders to Shopify.

|| There are a few criteria to sync your Etsy order to Shopify:
* When you upload your products from Shopify to Etsy or import your products from Etsy to Shopify using our application, those products will be linked with the same product details. This way, your Etsy orders will be synced to Shopify through the linked Etsy and Shopify products.
* The primary factor for Order Sync is the product SKUs. If you have not uploaded products using our application and have products available in both Shopify and Etsy with the same corresponding SKUs. In that case, Etsy orders will be synchronized based on matching SKUs with Shopify.
* Please note: Your Etsy order must be paid to sync to our application and Shopify.
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###### Let's learn how the sync is handled.

1. To synchronize the Etsy Orders with Shopify, you **must enable the Order and Inventory Sync option** in your onboarding process.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/screenshot-2025-04-25-202616_8kpei4.jpg)

2. If you have not enabled these settings on the onboarding page, you can enable them later by following the steps outlined below:
    
* Go to the plugin's `Settings page`.
    
* Navigate to the `Order & Inventory` tab.
    
* You will find the option to enable the `Order and Inventory Sync` settings.
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_jcmwiw.png =1343xauto)

3. Now, when there is an order on Etsy that is **paid**, the order will be automatically synchronized with our application.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_2m1s20.png)
4. Once synced to our application, the application will attempt to synchronize the order using the following matching methods, in order of priority:

**1.Saved Product Mapping** - If an order previously failed to sync and was manually mapped by the user, and the option "Would you like to keep product mapping for future orders?" was enabled, the application will use the saved mapping for future orders containing the same Etsy product.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_gm8b7p.png =669xauto)

**2.Linked Product Matching** - If no saved product mapping exists, the application will check for an existing product link. This includes products that have been uploaded through the application or fully linked using the product linking feature. If a valid product link is found, the order will be synchronized using the linked Shopify product.

**3.SKU Matching** - If neither a saved product mapping nor a product link is found, the application will attempt to match the Etsy SKU with a Shopify product or variant SKU and synchronize the order accordingly.

|| Note: If a product was accidentally mapped to the wrong Shopify product and the "keep product mapping for future orders" option was enabled, please contact our support team. We can review and remove the incorrect mapping to ensure future orders synchronize correctly.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_ic426.png)
5. Now you have to `fulfill`  the orders in Shopify by adding the `Tracking Number`  :

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_1qdl0xg.png)

6. Once the order is `fulfilled` in Shopify, our application will mark the `Order Status` as `Fulfilled` in our application. The same will happen on Etsy, marking the order status as `completed`.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_qlgqfp.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/f/6/a/a/f6aa55678ad1e800/image_1x538ke.png)
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| This is how order sync works in our application. If you have any queries, please contact our Support Team. Happy Selling!